VinylMaster is crashing, freezing, or has an error.

Created by Tom Lockhart, Modified on Thu, 29 Feb 2024 at 10:31 AM by Tom Lockhart

If the Vinyl Spooler is freezing after a job is sent to the cutter, or when the cutter stops mid-cut, it could be an issue with communication. In these cases, please look for your specific model's troubleshooting article for when your cutter stops mid-cut. If you are unable to find it, please give us a call at 1-425-481-3555. Support is ready to help, Monday - Friday, 7:30 AM - 11:30 AM, 12:30 PM - 4:00 PM PST. Please be sure to have access to your cutter and the connected computer when you call. 

If VinylMaster is crashing, freezing, or giving an error message outside of the situation above, please capture a screenshot of the error and open a support ticket with the program manufacturer, Future Corp, as they would have the solutions to those issues.

You can contact Future Corporation and submit a ticket about your issue at

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