Each PSN for VinylMaster that you have may only be activated on one PC at a time. If you would like to use it no a new computer, you can deactivate it from the computer that it is currently tied to.
If you are unsure how to deactivate VinylMaster from your computer, see How to deactivate VinylMaster from your computer.
If you do not have access to the computer it was previously installed on, please contact us, or submit a ticket requesting the previous computer be deactivated. Whether you are making a ticket or calling us, please provide at least one of the following pieces of information:
- Your VinylMaster PSN
- The order number from your cutter or software purchase
- The email address that you used to activate Vinylmaster when you first installed the software
Once we have the PSN, or are able to find it by locating your account, we should be able to clear the activation from the previous computer and allow you to use it on the new one.