It sounds like this could be an issue where the carriage is off track and that it does not work as it would if the carriage were on the track. The carriage that holds the blade holder has small wheels on the left and right and also possibly the 3rd wheel above the carriage. These wheels have to be in the track so that the carriage cuts properly. You will see the small wheels on the left and right sides of the carriage. If the carriage feels loose this would be the issue. If not then this would be a motherboard issue and that the motherboard needs to be replaced. Please feel free to call our support team at: 1 888 975 2047. Here is our video below.
MH Carriage off track
Modified on: 2017-11-15 08:34:43 -0800
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