Parts & Service
Under the USCutter Warranty, all nonconsumable parts which include cutting strips, blade holders, and blades, USCutter . All of these parts need to be replaced periodically throughout the life of a vinyl cutter and adversely affected by improper use so our warranty does not cover them. Everything else is completely covered under warranty. Technical support is always available to you for free as long as you own our product so this is not considered part of the warranty. Extended warranties are available for purchase when selected from the optional add-ons prior to checkout from USCutter.com.
REPLACEMENT UNDER WARRANTY
Customer has used/possessed the machine within the warranty period and had an issue that is not resolve-able with replacement part or via trouble shooting over the phone: Customer may pay $35.00 for a return label and drop the equipment off at a FedEx location in good condition and with care. Customer may also use any other traceable shipping method if they do not wish to purchase a return label.With confirmation of shipment in the form of a tracking number, we will send out a "Certified" (refurbished) machine of the exact same model.Customers dis-satisfied with receiving a certified machine replacement shipped immediately to them, can opt to receive their original machine repaired within a 4 week window - no guaranteed date.No restocking fee will be assessed.Important to note: Warranty for replacement starts and ends based on original FedEx delivery date and does not extend.