Defective Product

Modified on: 2016-06-01 12:46:46 -0700


If you suspect that your product is defective: If it is a consumable item, Do not use the material. Used product cannot be returned.Report (call or email) the defect within 5 days of receiving item(s) based on FedEx delivery time as noted on tracking report so that our support staff can work to assess the issue.If the consumable item is a “roll” type material or ink the report deadline is extended to a total of 90 days. A picture or video should be attached to the ticket/email showing the suspected defect or failure. A sample of the defective material may be requested prior to swapping out or returning the material. It is recommended to contact Support immediately by phone if an item is though to be defective. Support is available Monday - Friday 6:15 AM - 4:45 PM PST. Support can be reached at 1-888-975-2047.


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