That is the auto-unroll feature of the cutter, mean to pull slack off the roll before cutting, to reduce strain on the motors. This can be prevented by putting the cutter "off-line" and disabling the option in the Cutter's "Misc" settings . However, if it's bunching the material up when it draws back into the cutter that indicates that you might have something set incorrectly such as the up-speed or blade exposure. I would recommend contacting our Technical Support team by phone to establish a remote connection to further troubleshoot the issue. Support is available Monday - Friday 6:15 AM - 4:45 PM PST. Support can be reached at 1-888-975-2047.
Zencut unrolling the material
Modified on: 2016-06-01 12:41:34 -0700
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