Your Sure Cuts a Lot Pro activation code is located on the sleeve that your disc came in. When entering the code, please be sure to add the hyphens (-). If you still have issues activating, I would recommend contacting our Technical Support team by phone to establish a remote connection to further troubleshoot the issue. Support is available Monday - Friday 7:30AM - 4:00 PM PST. Support can be reached at 425-481-3555.