Warranty contact links:
USCutter MH extended warranty: https://www.uscutter.com/Extended-Warranty-MH-Series-Vinyl-Cutter
USCutter extended warranty: https://www.uscutter.com/USCutter-Extended-Warranty
Roland contact information: https://rolanddga.com/support
Graphtec contact information: https://www.graphtecamerica.com/cp-tech-support
Mimaki contact information: http://www.mimakiusa.com/support/end-user-support/
Geoknight contact information: https://www.heatpress.com/support.php
Oki Data contact information: https://www.oki.com/us/printing/support/warranty/index.html
Sawgrass contact information: https://www.sawgrassink.com/Warranty-Information/Sawgrass-Printer-Limited-Warranty-Information.aspx
Products with a warranty will have their warranty period listed on the uscutter.com product page. Items without warranty will have no listed time. Reference individual equipment product pages for warranty periods on specific items when Bundles/Kits have more than one machine. The warranty period begins from the day the item is received. Additional warranty time can be purchased for select machines, click this link for availability (Extended warranty must be purchased during initial warranty period and extends from date original warranty ends, limit of one extension.)
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO MATCH THE LISTED PERIOD ON EQUIPMENT PRODUCT PAGE (AT TIME OF PURCHASE) STARTING FROM DATE THAT ORIGINAL ITEM WAS RECEIVED.
ALL OTHER ITEMS WITH NO WARRANTY PERIOD LISTED ON THEIR PRODUCT PAGE, USCUTTER DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
If there are problems with a product under warranty, contact USCutter Support by clicking on this link. USCutter reserves the right to send replacement parts for any equipment being covered under warranty, instead of replacing the machine outright. USCutter will ship these parts via ground shipping with no cost to the customer, as long as the shipping address is within the United States. Full support will be given by USCutter if any replacement parts have been sent.
If USCutter determines that the equipment is unrepairable, then a RMA number will be assigned. The customer will then be authorized to return the equipment for a replacement. Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion. Machines still within warranty period that have been discontinued or aged out will be replaced by USCutter with an alternative, but equivalent, unit.
Troubleshooting with USCutter Support is required to receive replacement parts or machine exchanges covered by warranty. USCutter products purchased from a vendor other than USCutter are not covered by support or warranty. Damage to machine due to abuse, accident, misuse, neglect, ordinary wear, out-of-scope modification, power surge, failure to follow directions, improper care/maintenance, or act of nature are not covered by warranty. Units returned under the guise of warranty coverage that have out of warranty damage will be held by USCutter to be returned at customer cost. If machine is not recovered within 10 days from USCutter contacting the customer, it will be disposed.
Machine warranties do not cover the following consumable parts of equipment:
- Blade holder or blade, or Pen Tool
- Pinch Roller
- Cutting strip
- USB, Serial, Power, or Grounding cables
- Software (discs or digital)
- Heat press platen mat
- Bundled accessories, vinyl, or other bundle/kit products that come with warrantied machines
USCutter is not liable for any incidental, consequential, or indirect damaged of any kind, including without limitation: personal injury, death, property damage, environmental damage, theft or loss of product, loss of revenue or profits, business interruption, or any other business or commercial loss. USCutter is not liable to any claims or lawsuits asserted against our customers, or any claims or lawsuits related to the unlawful or fraudulent use of our product.
Graphtec, HP, Mimaki, and Roland machines are warrantied through their manufacturer, but USCutter can provide limited troubleshooting support. After support is escalated to the manufacturer, they may approve of USCutter facilitating an exchange or return.
GeoKnight, OKI, and SawGrass machines are warrantied through their manufacturer ONLY.
International Customers: USCutter honors warranties for international customers. However, USCutter will not be responsible for the cost of shipping outside of the United States or to U.S. territories. Please read the USCutter Policy on international orders before placing any order.
International Roland purchases have no warranty coverage. Phone technical support may be available for these machines during the window of their original warranty period at a rate of $60.00 per hour, billable in hour increments at beginning of each hour.